#TechPH - Eastern Communications Launches New Experience Center Showcasing Award-Winning Customer Experience

Eastern Communications has officially launched the Eastern Experience Center at Telecom Plaza, marking a significant step in its commitment to delivering immersive, customer-centric experiences. Anchored in its 148-year legacy of providing reliable connectivity, the company continues to evolve its approach to customer engagement by creating spaces that bring its brand and solutions closer to the people it serves.

 

From L to R: General Affairs & Administration Head Arvin Barcena, Business Center Manager Ivy Hizon, Technology & Information Head Delfin Lopez, Co-Coordinators Atty. Aileen Regio and Jaeson Evangelista, Chief Marketing & Experience Officer Jed Estanislao, and Customer Experience Manager Jocelyn de Vera

 The Eastern Experience Center is designed as a dynamic and technology-driven environment. It aims to deepen customer understanding of the company’s capabilities while showcasing its enduring brand story. The space also reflects Eastern’s customer-first philosophy, blending innovation with intentional design to communicate its promise of strong, dependable connections through multi-sensory storytelling. 

“The Eastern Experience Center is a reflection of how we want to engage with our customers—more meaningfully and more memorably. By creating an environment that encourages exploration and understanding, we empower businesses to better appreciate how our solutions can support their growth and transformation,” said Jed Estanislao, Chief Marketing and Experience Officer at Eastern Communications. 

The center reinforces Eastern’s “High Tech, High Touch” philosophy by showcasing the company’s advanced digital capabilities while underscoring the value of personalized service and genuine human connection. Customers are encouraged to engage at their own pace, fostering more authentic and productive conversations that go beyond traditional sales interactions. 

The launch of the Eastern Experience Center further strengthens the company’s track record in customer experience excellence. It comes after the telco provider was recognized at the Asian Experience Awards 2025, where it received the Customer Experience of the Year distinction, and at the 2025 Asia-Pacific Stevie Awards for Achievement in Customer Satisfaction. These accolades underscore Eastern’s continued focus on elevating service standards while adapting to the evolving needs of enterprises and SMEs.

Eastern Communications remains committed to driving innovation while maintaining a strong customer focus. The Eastern Experience Center stands as a tangible expression of this commitment of bridging technology and human connection to deliver meaningful, lasting impressions. 

To learn more about Eastern Communications and their upcoming initiatives, contact 5300-7000 or visit www.eastern.com.ph.

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