#CulturePH - TP in the Philippines at 30: Advancing Nation-Building Through Talent, Innovation, and Inclusive Growth
As the Philippines accelerates its transition into a more complex, digital, and globally-integrated economy, the role of the BPM sector in nation-building continues to expand. For TP in the Philippines (formerly Teleperformance), its 30-year milestone marks not only a history of growth, but a forward-looking commitment to shaping the country’s future workforce—one that is digital-savvy, globally competitive, and inclusive.
Since establishing operations in 1996, TP in the Philippines has scaled in parallel with the country’s rise as a global services hub, contributing to employment generation, regional development, and skills advancement.
Since opening in 1996 in the Philippines, TP has since grown to be a pillar for the country’s thriving IT-BPM sector, providing countless opportunities and livelihood for thousands of Filipinos across its 26 sites.
Today,
with 60,000 employees across 26 sites nationwide, the company continues to
strengthen its position as a key enabler of high-value digital business
services while investing in capabilities that will define the next phase of
industry growth.
Central
to this trajectory is TP’s continued shift toward innovation-led workforce
development. By integrating digital upskilling, leadership pipeline
development, and future-of-work strategies, the organization is building a
talent ecosystem designed to respond to evolving global demands—ensuring that
Filipino professionals remain competitive in higher-value, technology-driven
roles.
“The
future of the Business Process Services industry will be defined by how
effectively organizations combine AI, digital innovation, and human empathy.
Over the past 30 years, TP in the Philippines has evolved alongside the
nation’s rise as a global talent powerhouse. Today, our focus is on building an
AI-enabled, future-ready workforce that can lead higher-value, more complex
work while continuing to deliver the warmth and human connection that remain at
the heart of the Filipino experience,” said Rahul Jolly, CEO, TP in the
Philippines.
Building
a Workforce for the Future
In
2025 alone, nearly 1,000 employees were promoted, a testament to the company’s
commitment to honing talent towards future leadership roles. Training outcomes
remain strong, with over 95% assisted transitioning KPI attainment and
consistently high trainer satisfaction scores—demonstrating the effectiveness
of its structured learning and development framework.
Having been with
TP for over a decade, TP Operations Senior Vice President Joy Raymundo shares
her growth starting as an account manager in TP where she continuously improved
and took on more challenging roles.
In photo: TP Operations Senior Vice
President Joy Raymundo has been with TP for over a decade and has since taken
on bigger roles starting as Account Manager at TP’s Aura office in Taguig.
“My journey with
TP really reflects the company’s strong commitment to recognizing dedication,
hard work, and loyalty. Since joining in 2015, I’ve had the chance to grow
through several leadership roles, which honestly says a lot about TP’s culture
of developing talent and creating meaningful career opportunities. It’s
inspiring to be part of an organization where growth is truly
possible—especially for those who stay committed and want to make a
difference,” shared Raymundo.
The
geographic expansion of TP in the Philippines also supports broader economic
inclusion. As of 2025, approximately 38% of its workforce is based outside the
National Capital Region, reinforcing efforts to decentralize opportunities and
stimulate regional economies. The launch of the company’s Davao Uprise site in
early 2026 further expands access to quality employment in Mindanao and aligns
with national priorities on countryside development.
Inclusive
Hiring and Social Impact
Alongside
business growth, TP continues to advance inclusive hiring and workforce
participation. In 2025, TP in the Philippines continuously offered employees
access to upskilling programs, equipping them with capabilities required for
more complex, technology-enabled roles.
Programs
such as the TP Skills Training to Employment Program (TP STEP) serve as
strategic entry points for individuals from underserved sectors. By providing
both technical and soft skills training, the program enables access to formal
employment while supporting long-term career progression.
In
partnership with local government units, NGOs, and training institutions, TP
STEP has demonstrated measurable outcomes. In Pasig City, the program achieved
a 78.33% hire rate, reflecting its effectiveness in bridging talent gaps and
expanding workforce participation.
Left photo: TP participates in
multiple community engagements as part of the company’s strong commitment to
CSR programs. Employees get the chance to volunteer in such causes that help
them engage in meaningful advocacies they personally align with. Right
photo: TP makes sure that the company is inclusive and a safe space for
all. TP strongly advocates a culture of belongingness and supports programs
that promote diversity and inclusivity.
As
the Philippines continues to solidify its position as a global talent hub, TP
remains focused on advancing nation-building through sustained investments in
people, innovation, and regional expansion—ensuring that growth in the IT-BPM
sector translates into long-term, inclusive national progress.
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